Jira Service Management

{"xsrfToken":"12a12afd-323b-4b5a-a84c-1f39d98387fb_71b5d049b17f208e2e37de25e6a9d9a60dafa74b_lout","branding":{"id":"3","key":"is","name":"IT-servicedesk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6f99ba8c-0170-4042-b5cd-0015f85d3e29/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZGFjNTVlZS1kMzA2LTRiOTYtYjFmNi1kYjZhYTFmM2RmNzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZmOTliYThjLTAxNzAtNDA0Mi1iNWNkLTAwMTVmODVkM2UyOSI6WyJyZWFkIl19LCJleHAiOjE2MzI3ODUxNDAsIm5iZiI6MTYzMjc4NDQ4MH0.lI_W6cw1zz5ars5gIBpg_QjcVAUhOHhLx0mr-qc4uQA&client=cdac55ee-d306-4b96-b1f6-db6aa1f3df77&mode=fit","logoId":"6f99ba8c-0170-4042-b5cd-0015f85d3e29","isLogoAvailable":true,"helpCenterTitle":"Välkommen till Sjöbergssons Tekniks supportcenter","sharedPortalName":"Supportcenter","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Välkommen till Sjöbergssons Tekniks supportcenter","sharedPortalName":"Supportcenter","localeDisplayName":"English (United States)"},"sv-SE":{"helpCenterTitle":"Välkommen till Sjöbergssons Tekniks supportcenter","sharedPortalName":"Supportcenter","localeDisplayName":"Swedish (Sweden)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"sv-SE","userLanguageTag":"en-US","portalThemeColor":"#3f873f","helpCenterTitleColor":"#f2f2f2","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"is","projectId":10002,"serviceDeskId":3,"name":"IT-servicedesk","description":"Welcome! You can raise a IT-servicedesk request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"17","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10541,"iconUrl":"https://sjobergsson.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10541","groups":[5,4],"key":""},{"id":"18","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10518,"iconUrl":"https://sjobergsson.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10518","groups":[6],"key":""},{"id":"19","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10519,"iconUrl":"https://sjobergsson.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10519","groups":[6],"key":""},{"id":"20","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10526,"iconUrl":"https://sjobergsson.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10526","groups":[6,4],"key":""},{"id":"21","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer Jira.","icon":10513,"iconUrl":"https://sjobergsson.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10513","groups":[6],"key":""},{"id":"22","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10517,"iconUrl":"https://sjobergsson.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10517","groups":[6,4],"key":""},{"id":"23","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10516,"iconUrl":"https://sjobergsson.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10516","groups":[6],"key":""},{"id":"24","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"If you are having computer problems, let us know here.","icon":10512,"iconUrl":"https://sjobergsson.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10512","groups":[5,4],"key":""},{"id":"25","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"Request a redirect of our phone systems for a specific date and time.","icon":10533,"iconUrl":"https://sjobergsson.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10533","groups":[7],"key":""},{"id":"26","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":10547,"iconUrl":"https://sjobergsson.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10547","groups":[5,8],"key":""},{"id":"27","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10550,"iconUrl":"https://sjobergsson.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[5],"key":""},{"id":"28","name":"Request a desk phone","descriptionHtml":"","callToAction":"Request a desk phone","introHtml":"If you'd like to request a desk phone, get one here.","icon":10531,"iconUrl":"https://sjobergsson.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10531","groups":[4],"key":""},{"id":"29","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://sjobergsson.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10527","groups":[],"key":""},{"id":"30","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? Let us know.","icon":10534,"iconUrl":"https://sjobergsson.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10534","groups":[5],"key":""},{"id":"31","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"Having trouble with a system?","icon":10521,"iconUrl":"https://sjobergsson.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10521","groups":[8,7,4],"key":""},{"id":"32","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"For example, upgrade the VPN server.","icon":10528,"iconUrl":"https://sjobergsson.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10528","groups":[7],"key":""},{"id":"33","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"For example, upgrade Jira.","icon":10522,"iconUrl":"https://sjobergsson.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10522","groups":[8],"key":""}],"reqGroups":[{"id":4,"name":"Common Requests"},{"id":5,"name":"Computers"},{"id":6,"name":"Logins and Accounts"},{"id":7,"name":"Servers and Infrastructure"},{"id":8,"name":"Applications"}],"orderMapping":{"6":[18,21,22,23,20,19],"4":[28,22,17,20,31,24],"5":[27,26,17,30,24],"8":[26,31,33],"7":[25,31,32]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Swedish (Sweden)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Supportcenter","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}